Starlight Inn Guest House - Refund Policy

At Starlight Inn Guest House, we strive to offer exceptional service and a seamless experience for all our guests. To ensure flexibility and transparency, we have established the following refund policy: 

1. Refund Eligibility

  • Cancellations by the Guest House: If Starlight Inn needs to cancel your reservation due to unforeseen circumstances, you will receive a full refund or the option to reschedule your stay at no additional cost.
  • Guest Cancellations:
    • Standard Bookings: Cancellations made more than 7 days before the check-in date will be eligible for a full refund. Cancellations made between 7 days and 48 hours before the check-in date will qualify for a 50% refund. Cancellations made within 48 hours of the check-in date are non-refundable.
    • Non-Refundable Bookings: Some discounted rates or promotional offers are non-refundable. Please check your booking details carefully before completing your reservation.

2. Non-Refundable Situations

  • No-Show: Guests who fail to check in on the scheduled date without prior notice will not receive a refund.
  • Early Departure: No refunds will be issued for early departures or unused nights once the guest has checked in.

3. Refund Request Process

  • How to Request a Refund: To request a refund, please contact our reservations team with your booking details. Approved refunds will be processed through the original payment method.
  • Processing Time: Refunds will be processed within 7-10 business days following approval.

4. Rescheduling

  • Guests may reschedule their stay up to 48 hours before their original check-in date, subject to availability. Any rate difference for the new dates may apply.